Patient Rights & Responsibilities

Introduction. IMMUNOBRIDGE (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with us through our website (the “Site”), SMS text messaging, email, phone calls, and other communication channels. By using our Site, communicating with us via SMS, email, phone, or other means, you consent to the practices described in this policy.

Information We Collect. We may collect the following types of information:

• Personal Information – Name, contact information (e.g., email address, phone number, physical address), health information, and any other information you voluntarily provide during communication.
• Website Usage Information – IP address, browser type, operation system, pages visited, cookies and similar tracking technologies.
• SMS Information – phone number, message content, opt-in/opt-out status.
• Email Information – email address, email content, metadata (e.g., sender, recipient, time).
• Phone Call Information – phone number (caller ID), call recordings (with consent where required by law), notes taken during calls.
• Other Communication Channels – Information provided through any other communication platform used to interact with IMMUNOBRIDGE.

How We Use Your Information. We may use your information for the following purposes:

• To provide services – Communicating with you regarding appointments, test results, and other health-related information through various channels. Providing information about our services. Responding to your inquiries via email, phone, SMS, or other means.
• To improve our services – Analyzing website usage to enhance user experience.
• Conducting research and development. Analyzing call records, and other communication records to improve customer service.
• To send communications – Providing appointment reminders (SMS, email, phone). Delivering health-related updates (SMS, email, phone). Sending promotional messages (with your consent, via SMS, email).
• To comply with legal obligations – As required by applicable laws and regulations.

SMS Text Messaging.

• Opt-in: We will only send you SMS messages if you have provided your explicit consent.
• Opt-out: You can opt-in by replying “Stop” or “unsubscribe” or by calling our office at 901.440.4129. After opting it out, you will no longer receive SMS messages from us, except for a confirmation message.

Message and Data Rates. Standard message and data rates may apply. Check with your mobile carrier for details.

Confidentiality. We will take reasonable measures to protect the confidentiality of information sent via SMS, but please be aware that SMS communication may not be entirely secure.

Email and Phone Communication. We will use your email address and phone number to communicate with you as needed to provide our services. Call recordings may be used for quality assurance and training purposes, with consent where required. We will take reasonable steps to protect the confidentiality of email and phone communications.

Information Sharing. We may share your information with:

• Service providers – Third-party vendors who assist us in providing our services (e.g., hosting providers, SMS providers, email providers, call center services).
• Healthcare professionals – When necessary for providing medical services.
• Legal authorities – When required by law or to protect our rights.
• Business transfers – In connection with a merger, acquisition, or sale of assets.

We will not sell your personal information to third party marketing companies.

Data Security. We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

Data Retention. We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Your Rights. You have the following rights:

• Access – You can request access to the personal information we hold about you.
• Correction – You can request that we correct any inaccurate or incomplete information.
• Deletion – You can request that we delete your personal information, subject to certain exceptions.
• Opt-out – You can opt-out of marketing communications at any time, through the means provided in the communication.

Children’s Privacy. Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.

Changes to This Privacy Policy. We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our Site.

Contact Us. If you have any questions or concerns about this Privacy Policy, please contact us at:

ImmunoBridge
6055 Primacy Parkway, Suite 100
Memphis, TN 38119

Phone: 901-440-4129

Email: frontoffice@immunobridge.com

Effective Date: January 1, 2025